TERMS & CONDITIONS OF SALE FOR SCREWJACK LIMITED TRADING AS PROTECO UK AND HEREINAFTER REFERRED TO AS PROTECO

This agreement shall be in accordance with English Law and supersedes any previous Agreement between the buyer and the seller. The placing of an order shall deem implicit acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract. No terms, conditions or reservations stipulated by the Buyer and no course of dealing shall annul, vary or add to any of these conditions unless expressly consented to by Proteco in writing. These terms and conditions are in addition to any statutory rights applicable under English law.

PRICE

Prices are believed to be correct at time of going to press / website but may vary without notice. Goods will be invoiced at the price ruling at the date of despatch and we reserve the right to amend any errors or omissions. Value Added Tax (17.5%), where applicable, will be added at the time of invoicing.

PAYMENT

Goods paid for by credit card will only be delivered to the address to which the credit card is registered - there are NO exceptions. If goods are paid for by cheque, then the goods will not be despatched until the cheque has cleared into our account, normally seven to ten days. If you wish to apply for credit facilities, request an application form; however, note that credit facilities will not be granted in any case until there have been a minimum of three separate & successful cash/cheque/credit card transactions. There will be a charge of £25 on each occasion for any cheque rendered in payment against an account where the cheque has to be represented or is initially refused. Whilst any payment remains overdue we will refuse any further goods or services until the account has been brought up to date. Any purchaser who is continually late in paying will have their credit facilities withdrawn. Interest will be charged on overdue accounts at 2.5% per calendar month or part thereof from the date of the invoice or supply whichever is earlier. Should it become necessary to take legal action to recover monies owed all costs incurred (including time, company search and debt collection agency fees) will be added and recovered.

DELIVERY

If no specific instructions are included in the customer's order, consignments will be despatched by our normal route and mode of transport to the usual destination or the destination indicated on the customer's order. Proteco accepts no responsibility for errors where written confirmation has not been received. Every effort is made to meet quoted delivery times, but it is impossible to guarantee them. Proteco shall not be liable in any way for failure to deliver on time whatever the reason.

NOTE: our deliveries are normally made by City Link and a signature is always required due to the high value of our goods.
The buyer must examine the goods on receipt of delivery before signing any consignment note and failure to do so by the buyer having given a clear unqualified signature for them will disentitle the buyer from any claim for damage to goods in transit. All deliveries will be considered as received in good condition unless you specifically sign as 'damaged', etc. 'Unchecked' will not be accepted as a valid status.
If there is nobody available to receive your delivery at your stated delivery address, the courier company will usually leave a card for you to organise collection from your local depot. If you require redelivery, then each redelivery must be paid for in advance; the cost of each re-delivery will be at 50% of the normal delivery charge to you or £7 ex-VAT whichever is the greater. Strict enforcement of this delivery policy helps keep our delivery charges to a minimum for the majority of our customers.

All goods are packed to ensure safe carriage, and the company cannot accept responsibility for loss or damage in transit. Complaints of loss or damage must be notified to the carriers and Proteco within three working days of the date of delivery; a claim must similarly be made within seven days of the date of delivery.

ACCEPTANCE OF GOODS

We reserve the right to require the customers to take delivery of goods ordered at the agreed times, or, where goods cannot be accepted at these times, to render invoices for instruments completed, payments to be effected within our stated credit terms.

SUITABILITY OF PRODUCT

We accept no responsibility that goods stipulated by you are sufficient for any particular purpose. Verbal instructions are accepted on the basis that Proteco will not be held responsible for mistakes arising thereof.

RETURNS & CANCELLATIONS

Any product that needs to be returned to Proteco will only be accepted when accompanied by our Returns Authorisation document - this document is included with your goods or can be faxed/emailed to you from our office. The document must be filled in with as much information as possible, to enable us to administer the product(s) when they are received at our goods-in department. Any goods received without the documentation will not be processed.
Goods returned for credit will only be accepted if they are in their original boxes, undamaged and complete with instructions etcetera.

Proteco will accept the goods back under the following conditions:

• That we receive a written / printable notice of your return (we will then issue a RAN) within seven days of delivery of the goods
• That the goods are returned to us within 21 days of delivery of the goods

• That the goods have not been installed

• That the goods are returned as complete items

• That all packaging, fixing kits and instructions are as new

A minimum re-stocking/handling charge of 20% will be made for all goods returned for credit and all will be subject to our discretion. If any of the above conditions do not apply, then Proteco reserve the right to refuse the goods back.
Consumers have a statutory right to return an item without giving a reason; if you need to do this, then your cancellation notice must be received by us in a written / printable form within seven days of delivery of the goods; we will then issue you with a RAN which must accompany the goods; we will refund your money within 30 days of receipt of cancellation providing you have returned the goods to us undamaged. The cost of returning the goods will be at your own expense.

WARRANTY

The 12 month warranty on all goods supplied by Proteco is on a return for repair basis. Any longer warranty issued by the manufacturers will require these to be returned to the manufacturers head office address, in or outside the United Kingdom. Proteco shall not be liable in any way for failure of any product supplied. In particular Proteco shall not be liable for labour costs involved in replacing faulty items or fault finding.

REPAIRS

Goods should not be returned for repair without first obtaining a Returns Authorisation Number (RAN) failure to obtain a RAN will result in the returned goods being turned away from our goods in and returned to the invoice address as undeliverable. In addition, goods returned for repair must be accompanied by a note indicating the nature of the suspected defect, showing clearly the returnee's full name and address and giving proof of purchase from Proteco.

All goods returned to us for repair will be inspected and repaired/replaced as necessary.

In warranty, repairs will not carry any charges, provided the products were found to be faulty due to component failure - obvious misuse or abuse of the products will invalidate any warranty, and charges will be applied the same as out of warranty repairs.

Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action.

Advance Replacement

Replacement items for goods not manufactured by Proteco will only be arranged after prior agreement with manufacturer. The 12 month warranty on all goods supplied by Proteco is on a return for repair basis and not to send out advance replacements. At our discretion and only to credit account holders Proteco may agree to send out advance replacements though this service is not to be expected. Proteco shall not be liable in any way for failure of any product supplied. In particular Proteco shall not be liable for labour costs involved in replacing faulty items or fault finding.

GENERAL

In accordance with Proteco's policy of progressive improvement, we reserve the right to alter the specification and/or price of any article without prior notice without incurring any liability. All information and data given in company literature is subject to variation and is for general information only.

All goods or services referred to on outstanding invoices due to Proteco by the Buyer shall remain the absolute property of Proteco until payment of all invoiced amounts have been received and cleared.

In the event of default by the buyer responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors either individually or collectively. It is a condition of trading that such Directors will indemnify Proteco for all costs and losses due howsoever caused.